Serving Difficult and Demanding Customers – Free Virtual Classroom-Style Training

Working on the frontlines in the hospitality industry is tough. Add an enduring pandemic and an unprecedented fire season to the mix and, well… tough is probably one of the more benign adjectives you’d use to end that statement.

Join us for a free, virtual classroom-style training with Business Training Works (BTW) to learn skills to help you in this time of higher tensions and shorter tempers. The course, Skills for Handling Tough Customers and Difficult Interactions will:

• Suggest communication techniques for calming upset customers.
• Introduce a de-escalation model. 
• Highlight trigger words and phrases.

Read about the course, its objectives and program modules here. 
 

ABOUT THE INSTRUCTOR

Stefanie Coleman is a highly experienced trainer, facilitator and speaker, with a strong background in tourism and hospitality. Having worked for tour operators managing customer service and public relations, and as a tour director leading multi-week tours for international clients, Stefanie has firsthand experience working in a customer service capacity in our industry. Read Stefanie’s bio here.